Crucial Conversations Tools for Talking When Stakes Are High

The New York Times bestseller that changed the way millions communicate<br>“[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.”<br>—from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People<br>“The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.”<br>—Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul®