Airline operations: a practical guide

Foreword -- Acknowledgements -- Planning for products and customers / John King -- Regulatory framework / Ron Bartsch -- Market, product and customer / Rodney Williams -- Business strategy and airline models for operating managers / John King -- Network design strategies / Markus Franke -- Customer points of contact / Gary Parker -- Airport infrastructure / Christopher Jarvis -- Planning for operations -- Operational environment / Stephen Angus -- Operational planning and control / Steve Buchanan -- Crew planning / Patrick Fennell -- Maintenance planning / Alan Swann -- Airside resource planning / Andrea Roberts -- Facilitation : immigration, customs and quarantine / Samuel Lucas -- Operating the current day -- Ramp operations / Matthew Franzi -- Baggage processes / Rik Movig -- Air cargo processes / Nicholas Donnison -- Aircraft load planning and control / Paul Avery -- Dispatch and flight following / Gene Kim -- Operational safety / John Frearson -- Operating a flight : a pilot's perspective / Nathan Miller -- Operating a flight : a flight attendant's perspective / Jamie Horswell -- Operating a flight : a passenger's perspective / Frank Zimmermann -- Operational disruption management, performance, and the future -- Operational disruptions : causes, strategies and consequences / Peter Bruce -- Operational disruption management / Charles Cunningham -- Changes to the operating environment / Mark Palmer -- Index.