The thinker's toolkit : fourteen powerful techniques for problem solving Edition: Rev. and updated

Acknowledgments -- Introduction -- Part 1: Why We Go Astray -- 1: Thinking About Thinking -- 2: Insights into Problem Solving -- Part 2: The Fourteen Tools -- 3: Problem Restatement -- 4: Pros-Cons-and-Fixes -- 5: Divergent/Convergent Thinking -- 6: Sorting, Chronologies, and Time Lines -- 7: Casual Flow Diagramming -- 8: The Matrix -- 9: The Scenario Tree -- 10: Weighted Rankings -- 11: Hypothesis Testing -- 12: Devil's Advocacy -- 13: The Probability Tree -- 14: The Utility Tree -- 15: The Utility Matrix -- 16: Advanced Utility Analysis -- Part 3: Where Do We Go from Here? -- 17: Your Next Steps -- Solutions to Exercises -- For Further Reading -- Notes -- Index.